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Press Release

Interactive Softworks Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award

VoiceNet Honored for Exceptional Innovation

Leesburg, Va., January 18, 2011

Interactive Softworks announced today thatVoiceNet, its customer engagement contact center software suite, has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

VoiceNet is a contact center solution that offers comprehensive customer interaction capabilities in a single, open and scalable offering. VoiceNet’s capabilities include: predictive dialing, automated outbound dialing, inbound call management, IVR, agent desktop, agent scripting, call recording, monitoring and reporting. For more than two decades, companies have relied on VoiceNet to deliver bottom line results by cost effectively acquiring more customers and better retaining their existing customers. While many companies struggle to improve contact center performance, VoiceNet users have experienced a significant productivity increase while virtually eliminating unscheduled downtime.

 “As customers continue to expect more from their providers, it has become increasingly important for businesses to engage when, where and how the customer chooses,” said Brenton Farmer, CEO and co-founder of Interactive Softworks. “VoiceNet enables organizations to improve their contact center efficiencies while also providing a much higher level of customer engagement.  We’re pleased to once again be recognized by Customer Interaction Solutions for our VoiceNet solution.”  

“Interactive Softworks was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. VoiceNet has demonstrated excellence as well as provided ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Interactive Softworks has earned its place with this distinguished honor.”
                           
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Interactive Softworks

Interactive Softworks customer engagement solutions improve the way organizations engage customers by synchronizing critical real-time data with back-end processes and driving individualized customer interactions across multiple communication channels (voice, Web, IVR, chat and social media). Interactive's solutions represent the next step in Business Process Management (BPM) and Customer Relationship Management (CRM) systems, enabling smarter and more consistent customer experiences that leverage partner and market-driven opportunities. Today, Interactive Softworks optimizes business performance and delivers successful customer acquisition, loyalty and retention campaigns for innovative Fortune 500 companies.  For more information, visit www.interactivesoftworks.com or call 703-669-2800. For more information on VoiceNet, visit www.govoicenet.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information. 

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more!  Visit TMC Events for a complete listing and further information.